Question 1

What is business automation?

Accepted Answer

Business automation is making your technology tools work together automatically, without manual intervention. In practical terms: instead of copy-pasting data between your emails, CRM, and spreadsheets, automation does all that for you in the background. Common examples: Emails sorted and filed automatically Forms that create tasks automatically Reports generated without intervention 24/7 customer responses with AI The result: You reduce by 40% to 70% the time spent on repetitive administrative tasks, freeing your team to focus on higher-value projects.

Question 2

How do I know if my business needs automation?

Accepted Answer

If you check 3+ of these statements, automation can help you: ✓ You spend more than 5h/week managing emails ✓ You copy-paste the same info between different tools ✓ Your employees do repetitive tasks daily ✓ You sometimes miss client follow-ups due to lack of time ✓ Invoicing takes you several hours each month ✓ You regularly work evenings/weekends on administrative tasks The free 30-minute consultation helps identify your specific automation opportunities.

Question 3

Will automation replace my employees?

Accepted Answer

No. Automation FREES your employees to do more valuable work. Instead of spending 2 hours a day copying data or sorting emails, your employees can focus on: Serving your customers with excellence Developing new opportunities Solving complex problems Innovating and improving your processes Automation is a tool that amplifies your employees, it doesn't replace them. It allows them to do what humans do best: think, create, and connect with customers.

Question 4

How much time can I really save?

Accepted Answer

On average, automation reduces administrative workload by 25% to 50% depending on the maturity of your processes. Here are examples of time reduction by task type: Email management: 60% to 80% reduction in sorting and response time. Data entry: Elimination of 90% of manual interventions. Invoicing: 75% efficiency gain (near-instant process). Report generation: 100% automated (data updated in real time). For a typical business, this represents a recovery in work capacity equivalent to several days per month — without any additional hiring.

Question 5

Does automation work for small businesses?

Accepted Answer

Absolutely! For an SMB, automation is a major growth lever. Why? Because with limited resources, every minute matters. Automating part of your operations allows you to: Multiply your processing capacity without increasing your payroll. Reduce operating costs: Automating a function often costs less than 10% of an employee's annual salary. Compete with the big players: You offer the same speed of response as large companies, with a fraction of their headcount. My automation projects start at $3,000, making it accessible for any SMB looking to multiply capacity without hiring.

Question 6

How much does automation cost for an SMB?

Accepted Answer

A typical automation projects range from $3000 to $5000 depending on complexity. What influences the price: Number of processes to automate Integration complexity (tools to connect) Volume of data to process Required customization What is ALWAYS included: ✓ Complete consultation and analysis ✓ Full automation configuration ✓ Personalized training for you and your team ✓ 30 days of support included ✓ Detailed documentation No hidden fees. Fixed price established before starting.

Question 7

What is the return on investment (ROI)?

Accepted Answer

The investment in automation typically pays for itself within a few months. Why such a fast return? Time recovered: Every week, you free up precious hours that you reinvest in revenue-generating activities (sales, service development, customer support). Error reduction: Human errors are costly (rework, client dissatisfaction, lost contracts). Automation eliminates these risks. Increased capacity: You can handle more clients and projects without hiring, accelerating your growth. Permanent gains: Unlike a one-time marketing spend, automation keeps saving you money year after year. Important: Every business is different. The free consultation allows us to estimate YOUR specific potential return accurately, based on your current processes and goals. Beyond the numbers: ✓ Less daily stress ✓ More time with important clients or your family ✓ Ability to grow without hiring ✓ Reduction of costly errors ✓ Peace of mind (everything runs automatically)

Question 8

Are there hidden or recurring costs?

Accepted Answer

Total transparency: here are the three types of costs to expect. Upfront cost (One-time investment): My service ($3,000 - $5,000): Includes the analysis, configuration, training, and 30-day support. Platform fees (Monthly): Connection tools (e.g., N8N, Make, or Zapier): Budget between $15 and $50/month depending on task volume. Note: Some solutions like N8N can be free if self-hosted. AI consumption (Variable): If we use Artificial Intelligence (OpenAI/Anthropic), "token" fees apply. For a typical SMB, this often amounts to less than $10 to $20/month. No hidden fees: Everything is estimated during the free consultation to avoid surprises.

Question 9

Can I pay in installments?

Accepted Answer

Yes, I offer a standard payment schedule: Deposit: 50% upon contract signing Balance: 50% upon project delivery For larger projects ($5000+), we can discuss a payment plan adapted to your cash flow situation. Accepted payment methods: Interac e-Transfer (preferred) Check Net 30 invoice (for established businesses with good credit)

Question 10

How long before I see savings?

Accepted Answer

Efficiency gains are visible immediately after deployment. Day 1: Your first processes run on their own. You feel an instant reduction in mental load. Month 1: Your team adopts new habits and notices a marked reduction in time spent copy-pasting. Month 2+: Automation reaches full speed, permanently stabilizing your productivity gains. And it continues forever. Automation works 24/7, 365 days a year, without vacations or coffee breaks.

Question 11

Is it really worth $3000-5000?

Accepted Answer

This is a strategic investment. For the price of a high-end computer or a few months of advertising, you get a permanent system. Durability: Unlike a marketing campaign that stops, automation keeps saving you time year after year. Scalability: It allows you to handle 2x or 3x more clients with your current structure. The question isn't just the cost, but the value of the time you recover to grow your sales instead of managing paperwork. But beyond the numbers: ✓ Less daily stress ✓ More time with important clients or your family ✓ Ability to grow without hiring ✓ Reduction of costly errors (which can cost thousands) ✓ Peace of mind (everything runs automatically)

Question 12

Do you offer a results guarantee?

Accepted Answer

I guarantee 30 days of complete support for any necessary adjustments. Specifically: ✓ If something doesn't work as expected → I fix it at no charge ✓ If you want a minor modification → I make it ✓ If you have questions → I answer quickly Quality commitment: I don't consider a project complete until you are fully satisfied and autonomous in using your automation. My business relies on satisfied clients who refer me to their network. Your success = My success.

Question 13

How does email automation work?

Accepted Answer

Email automation sorts, files, and responds to your emails according to smart rules we configure together. Concrete examples: Automatic sorting: Client emails → priority folder, newsletters → archive, spam → deleted Automatic responses: Frequent questions receive an immediate AI response Data extraction: Invoices received → data extracted → entered into your accounting Automatic follow-up: Client reminders scheduled according to your criteria You keep control: Important or complex emails are always sent to you for human decision.

Question 14

Can I automate responses to my customers?

Accepted Answer

Yes, with AI, you can automate up to 70-80% of common customer responses. How it works: AI analyzes incoming email Identifies question type (price, availability, support, etc.) Generates personalized response based on your information You can review before sending OR send automatically depending on your preference Questions covered: Price/quote requests Appointment availability Frequent questions about your services Information requests Complex questions: Always redirected to you with complete context.

Question 15

Will my customers know it's automated?

Accepted Answer

No, if you don't want them to. Responses are personalized and natural. Transparency options: Option A - Transparent: "This response was automatically generated. For personalized assistance, reply to this email." Option B - Discreet: Responses indistinguishable from human, normal signature Option C - Hybrid (recommended): "Here's a quick answer. If you need clarification, I'll respond personally within 24h." You choose the approach that matches your business philosophy.

Question 16

What happens with urgent emails?

Accepted Answer

Urgent emails are detected and sent to you immediately with notification. Automatic urgency detection: Urgent keywords ("urgent", "asap", "problem", etc.) VIP clients (list you define) High amounts mentioned Complaints or dissatisfaction detected Automatic actions: Instant notification (SMS or app) Email marked priority Automatic response: "Your urgent message has been received and will be handled within the hour" You maintain total control of important situations.

Question 17

How many hours per week does it really save on emails?

Accepted Answer

Automation can handle up to 80% of your inbox management. By eliminating manual sorting, forgotten follow-ups, and hunting for scattered information, you shift from reactive email management (being a slave to your inbox) to a proactive approach. Our clients report that they now manually handle only the 20% of messages that genuinely require complex human expertise.

Question 18

How does an AI chatbot work?

Accepted Answer

An AI chatbot acts like a virtual assistant that knows your business inside and out. Unlike rigid old-school systems, it uses natural language processing to understand the intent behind a customer's question. Knowledge base: I feed the AI with your documents (pricing, services, policies). Analysis: It responds in a fluid, personalized way, drawing only from the facts we've provided. Human handoff: If the question is too complex or sensitive, the chatbot captures the client's contact details and sends you an alert so you can take over. The gain: Up to 70% of repetitive questions receive an immediate answer without your involvement.

Question 19

Can the chatbot respond in French?

Accepted Answer

Absolutely. It is fully bilingual and automatically detects the user's language. More importantly, I configure the AI to understand and use natural Quebec French. It won't sound like a robotic translation from France. It understands local expressions and adapts to your company's tone (formal or informal address, based on your preference).

Question 20

Does it really work 24/7?

Accepted Answer

Yes, 24 hours a day, 7 days a week, 365 days a year. Even on holidays and at 3am. Concrete advantages: Night leads: Capture visitors browsing in the evening (30-40% of traffic) Weekends: Answer questions even when you're closed Vacations: Your chatbot works during your holidays Time zones: Perfect for clients in other regions

Question 21

Can I customize the chatbot's responses?

Accepted Answer

Completely. You have full control over your assistant's "personality": Tone: Do you want it to be highly corporate, or more casual and warm? Objectives: Should it prioritize booking appointments, selling products, or simply providing technical support? Identity: You choose its name, avatar, and even how it greets people. It becomes an extension of your brand, available 24/7, and it never loses patience. Important safeguards: AI is extremely powerful, but it's not infallible. That's why I put strict guardrails in place: Single source of truth: We limit its answers to your specific documentation to prevent it from making things up. Safety guidelines: We instruct it not to give legal, financial, or medical advice if that's outside your domain. Continuous improvement: You have access to the conversation history to adjust responses if you find the AI was imprecise.

Question 22

Do I need technical knowledge?

Accepted Answer

Absolutely none. If you know how to use a web browser and send an email, you're ready. My job is precisely to translate your business needs into invisible technology solutions. I handle the "plumbing" so that all you have to do is turn on the tap.

Question 23

How long does implementation take?

Accepted Answer

Between 1 and 3 weeks depending on complexity, with only 4 to 6 hours of your involvement. Your time required (total): 1h: Initial analysis of your processes 1-2h: Reviews and adjustments along the way 2h: Final training and knowledge transfer In the meantime, I handle all the technical configuration. You continue running your business as usual.

Question 24

Does automation work with Google Workspace / Office 365?

Accepted Answer

Yes! Automation works with virtually all popular cloud tools. Common integrations: ✓ Google Workspace (Gmail, Sheets, Drive, Calendar) ✓ Microsoft 365 (Outlook, Excel, OneDrive, Teams) ✓ CRM (HubSpot, Salesforce, Zoho, Pipedrive) ✓ Accounting (QuickBooks, Xero, FreshBooks) ✓ E-commerce (Shopify, WooCommerce) ✓ Communications (Slack, Discord, WhatsApp Business) During the free consultation, we verify compatibility with YOUR specific tools.

Question 25

What happens if something breaks?

Accepted Answer

30 days of support included for any problem. After that, you can contact me as needed. During the first 30 days: ✓ Unlimited email support ✓ Free bug fixes ✓ Minor adjustments included ✓ Response time: 24h maximum After 30 days: Ad hoc support available on request Modifications/improvements: quoted Reliability: Automations are thoroughly tested. Failures are rare and usually caused by external changes (e.g., API modified by provider). Common causes of adjustments: You change an important password (e.g., Gmail or your CRM). A software you use releases a major system update (API). A human error (e.g., someone deletes a critical column in an automated Excel file).

Question 26

Can I modify the automation myself after?

Accepted Answer

Yes, for simple adjustments. For complex modifications, I'm available. What you can modify yourself: Texts and automatic messages Simple rules (e.g., change a delay) Add contacts or data Enable/disable certain functions What requires my help: New tool integrations Complex logic changes Adding new automations Complete documentation provided: You'll have a step-by-step guide for common modifications.

Question 27

Do you offer training?

Accepted Answer

Yes! Personalized 1-2 hour training included in all my projects. Training content: How to use your automation daily What to do if something doesn't work How to adjust basic settings Best practices to maximize benefits Format: Live session (video or in-person depending on location) Recording provided for future reference Written documentation as supplement Training is adapted to YOUR technical level - no unnecessary jargon!

Question 28

What's included in the 30-day support?

Accepted Answer

Complete and unlimited support for 30 days after deployment. Included: ✓ Answers to all your questions (unlimited) ✓ Fixes for any bug or problem ✓ Minor adjustments if necessary ✓ Optimizations based on real usage ✓ Additional training if needed Response time: Email: 24h maximum (often same day) Urgent problems: Priority response Goal: Make you 100% autonomous and confident with your automation.

Question 29

What happens after 30 days?

Accepted Answer

After 30 days, you're autonomous. Ad hoc support available if needed. You have: ✓ An automation that works perfectly ✓ Complete documentation ✓ Training recording ✓ Knowledge to manage daily Ad hoc support: You can contact me for questions/problems Pricing: $150/h (billed in 30-min blocks) Or monthly package available for regular support Modifications: If you want to add new automations, contact me for a quote.

Question 30

Do you train my employees too?

Accepted Answer

Yes! Training can include your key employees at no extra cost. Team training: Up to 5 participants included in standard training Session adapted to different roles (users vs administrators) Documentation for each participant Larger teams: Additional training available on request Possibility of multiple sessions by department The goal is for your TEAM to be autonomous, not just you.

Question 31

How does the process work from start to finish?

Accepted Answer

Simple 4-step process over 2-3 weeks. Step 1: Free consultation (30 min) You explain your challenges I identify automation opportunities Estimate time/costs saved No commitment Step 2: Proposal & Signing (1-2 days) Detailed proposal with fixed price Contract signing 50% deposit Step 3: Development (1-2 weeks) I configure everything (you have almost nothing to do) Internal testing Reviews with you Step 4: Deployment & Training (1 week) Go live Personalized training 30-day support begins 50% balance payment

Question 32

Does the free consultation commit me to anything?

Accepted Answer

Absolutely not! The 30-minute consultation is 100% free, with no obligation and no sales pressure. What happens during consultation: You explain your current situation I ask questions to understand your processes I identify 2-3 quick automation opportunities Estimate of time/money savable After consultation: I send you a summary by email If interested: I prepare a detailed proposal If not interested: No problem, no insistent follow-up Guarantee: Even if you don't continue, you leave with at least 1-2 concrete automation ideas you could do yourself.

Question 33

Can you work remotely or must you come on-site?

Accepted Answer

I work primarily remotely, with option for in-person meetings if you're in the Gatineau area. Remote work (99% of projects): Initial consultation: Video conference (Zoom/Google Meet) Development: I work on my side Training: Video conference with screen sharing Support: Email and video as needed In-person option (Gatineau and surroundings): Initial consultation at your offices In-person training if preferred Travel fees depending on distance Identical result: Whether remote or in-person, quality and deliverables are the same.

Question 34

Is it secure for my confidential data?

Accepted Answer

Absolutely. Security and privacy protection are at the core of every automation. Quebec's Bill 25 compliance: My processes meet the requirements of Quebec's personal information protection legislation. I help you maintain a compliant access register. "Least Privilege" principle: I only access data strictly necessary for the automation to function. Data ownership: Your data flows through your own accounts (Google, Microsoft, CRM). I never store your client information on my personal servers. Technical security: Systematic use of two-factor authentication (2FA) and encrypted connections (SSL). A confidentiality agreement (NDA) is systematically signed before work begins. Your data stays with you: The automation runs within YOUR cloud tools. I do not have permanent access to your systems. Temporary access is revoked after project completion.

Question 35

What happens if you disappear or close?

Accepted Answer

You keep 100% of your automation. It continues working even without me. Complete ownership: ✓ You own all code/configuration ✓ Complete documentation provided ✓ No proprietary system or lock-in ✓ Any other consultant can take over Guaranteed autonomy: Standard tools used (N8N, Make, etc.) No dependency on me personally You can modify or maintain yourself In practice: My clients are autonomous after 30 days. Many never contact me again (and that's perfect!). Their automation runs for years without intervention.

All your questions about automation & AI

General

What is business automation?

How do I know if my business needs automation?

Will automation replace my employees?

How much time can I really save?

Does automation work for small businesses?

Pricing & ROI

How much does automation cost for an SMB?

What is the return on investment (ROI)?

Are there hidden or recurring costs?

Can I pay in installments?

How long before I see savings?

Is it really worth $3000-5000?

Do you offer a results guarantee?

Email Automation

How does email automation work?

Can I automate responses to my customers?

Will my customers know it's automated?

What happens with urgent emails?

How many hours per week does it really save on emails?

Chatbots & AI

How does an AI chatbot work?

Can the chatbot respond in French?

Does it really work 24/7?

Can I customize the chatbot's responses?

Technical

Do I need technical knowledge?

How long does implementation take?

Does automation work with Google Workspace / Office 365?

What happens if something breaks?

Can I modify the automation myself after?

Training & Support

Do you offer training?

What's included in the 30-day support?

What happens after 30 days?

Do you train my employees too?

Process

How does the process work from start to finish?

Does the free consultation commit me to anything?

Can you work remotely or must you come on-site?

Security

Is it secure for my confidential data?

What happens if you disappear or close?

Have more questions?

All your questions about automation & AI

General

What is business automation?

How do I know if my business needs automation?

Will automation replace my employees?

How much time can I really save?

Does automation work for small businesses?

Pricing & ROI

How much does automation cost for an SMB?

What is the return on investment (ROI)?

Are there hidden or recurring costs?

Can I pay in installments?

How long before I see savings?

Is it really worth $3000-5000?

Do you offer a results guarantee?

Email Automation

How does email automation work?

Can I automate responses to my customers?

Will my customers know it's automated?

What happens with urgent emails?

How many hours per week does it really save on emails?

Chatbots & AI

How does an AI chatbot work?

Can the chatbot respond in French?

Does it really work 24/7?

Can I customize the chatbot's responses?

Technical

Do I need technical knowledge?

How long does implementation take?

Does automation work with Google Workspace / Office 365?

What happens if something breaks?

Can I modify the automation myself after?

Training & Support

Do you offer training?

What's included in the 30-day support?